Burning Question: How Much Customer Service Do You Really Want?
Yesterday I walked into my favorite self-service beauty boutique and a salesperson asked if I was looking for anything in particular. "Yes, dry shampoo," I said, and she pointed me toward the back of the store. Perfectly helpful. But as I reached the correct aisle, another sales associate appeared; I heard an exact physical description of meand my outfit and the words "dry shampoo." Love her earpiece.
"So, I understand you're here to look at dry shampoo!" she said cheerfully.
This is probably what happens to Beyonce whenever she goes out to buy shampoo, so maybe I should feel flattered. But am I alone in finding this sort of... over-attentive? What's your just-right definition of customer service?
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